Patient Relationship Management for Hospitals

From first enquiry to a lifetime of care.

The AI-native platform that wins the whole patient relationship — engaging every patient around their care path. More retention, more acquisition, lower cost.

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AI-native
You own your data
Omnichannel
DPDP-aligned
Multi-speciality hospitals
Healix Engage · Patient Console
Missed Call Recovered Rahul S. — Cardiology · 4 mins ago
Booked ✓
WhatsApp Reminder Sent Priya M. — Appointment tomorrow 10am
Confirmed
Follow-Up Due Ananya K. — Post-consult, Day 7
Pending
Reactivation Campaign 142 dormant patients · Cardiac care path
Live
−30% no-show rate target
20–30%

Outpatient no-show rate — industry average

70%

Patients don't return after skipping one visit

<10%

Of calls are ever reviewed for quality

5×

Higher cost to acquire a patient vs. retaining one

The Problem

Won, then lost in the gaps between your tools.

Most hospitals run an HIS, a manual call centre, a WhatsApp tool, and spreadsheets — 3+ logins, data silos, blind spots. No one owns the relationship. No one shows the funnel.

See Where You're Leaking →
Missed response moments High-intent patients move to another provider or abandon the decision entirely.
Weak follow-up discipline Patients silently drop after enquiry, consultation, diagnostics, or treatment discussion.
Fragmented patient context Teams speak to patients without knowing their history, intent, or next step.
Department boundaries The lifecycle resets between OPD, diagnostics, treatment, pharmacy, and follow-up.
Dormancy Patients disappear after one episode instead of moving into long-term relationship journeys.
The Platform

Capture. Convert. Keep. One platform.

Sits on top of your HIS. We replace the engagement layer around it — not the system of record. Live in weeks, no rip-and-replace.

Capture & Convert

Own every enquiry across channels and turn it into a booked treatment. Calls, WhatsApp & SMS in one worklist. Missed-call recovery + booking. Funnel tracking & drop-off recovery.

Engage & Retain

Keep patients across long care paths so they don't switch hospitals. WhatsApp campaigns per care path. Journey workflows — reminders, prep & post-care. Follow-up, adherence & reactivation.

Powered by AI

An intelligence layer over every call and message. Conversations are auto-summarised, drop-offs detected before they compound, and agents get real-time next-best-action prompts — so every agent performs like your best one. WhatsApp self-booking runs 24/7 without agent involvement.

Explore AI features →
AI-Native

Your team always knows
who needs attention — and why.

Healix Engage isn't a platform with AI bolted on. The AI layer sits across every call, message, and follow-up — surfacing the right patient, at the right moment, with the right next action.

Explore AI Features → Book a Demo
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Conversation Summaries
Every call & chat auto-summarised to the patient record. No manual notes, ever.
Live Now
Drop-Off Detection
Predictive analytics surface patients going quiet — before they're lost.
Live Now
Agent Assist
Real-time next-best-action on every live call. Every agent performs like your best.
Live Now
WhatsApp Self-Booking
Patients book via WhatsApp chat — no agent needed, 24/7.
Get Started

See where your hospital is losing patient continuity.

A 30-minute walkthrough of the console, the conversion dashboard, and the AI. No obligation, no jargon.

  • −30% target reduction in no-shows
  • 2× lift in follow-up completion
  • 25%+ enquiry → treatment conversion lift
  • 15–20 staff hours reclaimed per week

Outcome benchmarks are what hospitals can target over time, not trial results.

We'll respond within one business day. No spam, ever.